Dynasty Rewards Store: Returns & Exchanges - Overview (US)

Important Information

  • Please be aware that exchanges or returns of a reward aren't allowed unless the item is damaged or defective.
  • The Dynasty Reward Program for Golden Nugget Online Casino is currently only available in the following states:
    • Pennsylvania
    • West Virginia
    • Michigan

Dynasty Rewards exchanges and returns process is here to make things as easy as possible. We invite you to check out our frequently asked questions below to learn more.

Frequently asked questions

What do I do if my reward was damaged?

Note: Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages, or errors must be reported to our Rewards Store Specialists within 7 business days of receipt of the package.

If your reward was damaged:

  1. Contact our Rewards Store Specialists.
  2. Select your Reason for inquiry and enter the following: 
    • Your email address
    • Subject: Dynasty Rewards store
    • Description: In your message, include your order number, item number, and a brief description of the damage.
  3. Our Rewards Store Specialists will reach out to the carrier to confirm the damaged shipment and a replacement unit will be shipped at no expense to you.

What do I do if I receive the wrong reward?

Golden Nugget Online Gaming will replace defective or incorrect products within 7 business days of receipt by contacting our Rewards Store Specialists. If it is after 7 business days, you can contact the manufacturer for a defective product and utilize the manufacturer's warranty that accompanied the product.

Note: Please request proof of purchase from the Rewards Store Specialists before contacting the manufacturer.
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