What is a Casino Playback offer?
A Casino Playback promotional offer allows customers to receive a percentage of their settled gameplay back up to a specified limit. The promotion percentage of what a customer would receive back and the Casino games eligible for the promotion are listed in the Terms and Conditions of the offer on the applicable promotions page. Any Casino Playback limit will be identified in the terms and conditions of the applicable promotion offer.
Frequently asked questions
How does a Casino Playback offer work?
The Earning Period begins once a player opts into a Casino Playback offer. During the Earning Period, as the player plays qualifying Casino Games listed in the terms and conditions of the offer, it'll be counted as their settled gameplay handle. Once the Promotional Period ends, the player will receive a percentage of the handle (gameplay) back as Casino Credits, Casino Bonus Funds, Tier Credits, Crowns or GN Dollars. The terms and conditions of the promotional offer will state which award (i.e., Casino Credits, Casino Bonus Funds, Tier Credits, Crowns or GN Dollars) will be credited to a player’s account and identify the applicable Promotional Period.
- As an example only: A player opts into a Casino Playback offer of “Earn 5% of your settled wagers back on Live Dealer games up to $5,000 in Casino Credits.” During the Earning Period, the player has a settled gameplay handle of ten thousand dollars ($10,000) on Live Dealer games. At the conclusion of the Promotional Period, the player would receive five hundred dollars ($500) in Casino Credits, which is 5% of their settled Live Dealer handle.
When will I be credited for a Casino Playback offer?
Crediting for a Casino Playback offer will occur at the end of the Promotional Period. The credit should appear within twenty-four (24) hours after the end of the Promotional Period. If there are technical issues with the promotion or crediting a player’s account, timeframes for players to receive any promotional credits may take an additional three (3) to five (5) business days.
How will I be credited for a Casino Playback offer?
How long will the Casino Credits, Casino Bonus Funds, Crowns, Tier Credits, or GN Dollars be available on my Golden Nugget account?
Casino Credits or Casino Bonus Funds received pursuant to the Casino Playback offer will be available for seven (7) calendar days from the date and time they’re credited to your Golden Nugget account and will expire after this period.
- GN Dollars don’t expire and will be used automatically before any cash in your balance.
- Crowns don’t expire and can be redeemed for Casino Credits.
- Tier Credits don’t expire.
How do I see the credits issued to my Golden Nugget account?
A Casino Playback offer can credit GN Dollars, Casino Bonus Funds, Casino Credits, Crowns, or Tier Credits which the specific credit will be listed in the terms and conditions of the promotional offer.
- If credited with GN Dollars, you can learn more about how to find GN Dollars listed on your Golden Nugget Account.
- If credited with Casino Credits, you can learn more about how to find Casino Credits on your Golden Nugget account.
- If credited with Casino Bonus Funds, players can view them on the My Rewards page.
- If a player is credited Crowns, they can view them under the Dynasty tab.
- Learn more about Crowns.
- If a player is credited Tier Credits, they can view them under the Dynasty tab.
- Learn more about Tier Credits.
What if I began Casino gameplay, but didn’t opt into the Casino Playback offer?
Players must opt into the Casino Playback offer to have their settled gameplay handle counted during the Earning Period. Any gameplay handle before opting in wouldn’t qualify and won’t be counted toward the Casino Playback offer.
Players can check their opt in by clicking on the bell notification icon upon successful opt-in to a promotion.
- App Version: This notification icon will be located at the top right-hand corner of the app.
- Desktop or Laptop Version: this notification icon will be located in the top right-hand corner of the web page.
View a visual of navigating to the bell notification upon successful opt-in.
Does this promotional offer have an expiration date?
Yes, all promotional offers (including Casino Playback offers) will have an expiration date listed in the Terms and Conditions of the applicable promotional offer.