Important Information
Most Casino issues can be solved by doing some basic troubleshooting. Please follow these troubleshooting steps prior to contacting Customer Support:
Golden Nugget Online Casino App Troubleshooting
- Log out of your Golden Nugget Online Gaming account and force quit the app, then re-open the app, and sign back in.
- Ensure that you have updated to the latest version of the Golden Nugget Online Gaming app through the app store.
- Clear the cache on your device.
- iOS: How to clear cache
- Android: How to clear cache
- Please verify that you have enabled WiFi and location services on your mobile device.
- Disable any proxies such as a VPN or Hot Spot.
- (In cases of "Game Already in Progress") please enter back into the game you were playing prior to being disconnected and finish the round.
Desktop/Laptop Troubleshooting
- Log out of your Golden Nugget Online Gaming account and close the browser, then re-open the browser, and sign back in.
- Clear the cache on your browser.
- Google Chrome (Recommended): How to clear cache
- Firefox: How to clear cache
- Safari: How to clear cache
- Microsoft Edge: How to clear cache
- Location will not work if you only use a wired connection so please ensure that you have WiFi and location services enabled.
- This Help Center article has steps for how to turn on location services
- Try using Google Chrome for the best connection experience.
- Disable any proxies such as a VPN or Hot Spot.
- (In cases of "Game Already in Progress") please enter back into the game you were playing prior to being disconnected and finish the round.