If your account is locked or restricted, please reach out to the Golden Nugget Online Gaming Customer Support Team for assistance.
When contacting support, there are a few things you can do to ensure your account can be reviewed for reinstatement as quickly as possible.
Important Information
The more information you can provide to the Support Representative assigned to help you, the faster we can complete the necessary steps required to review your account.
- Have a valid photo ID readily available. The Golden Nugget Online Gaming Customer Support team may be required to request a Self-Certified Identification (SCID) photo from you.
- Note: If an SCID is required, a Support Associate will ask for a photo of you holding your ID next to your face in a “selfie.”
- Review the example of an SCID below.
- Have a PDF copy of the bank or other financial statement that includes your most recent Golden Nugget Online Gaming transactions (deposit or withdrawal) readily available. In some instances, the Golden Nugget Online Gaming Customer Support Team may be required to request a PDF copy of your transaction information.
- Be sure geolocation is enabled on all devices that you’re using to access Golden Nugget Online Gaming.
- Disable any VPN or other software that may mask your location on any device you’re using to access Golden Nugget Online Gaming.
- Discontinue using any jailbroken device that was previously used to access Golden Nugget Online Gaming.
- Adhere to the one account policy by only using the original account you created for Golden Nugget Online Gaming.
- Ensure your account is verified.
Note: If you’re unable to access your account because you’ve selected to self-exclude or enter a cool off period, you have to wait until the period has expired to access your account.