Browser and Mobile Device Requirements: General Troubleshooting (US)

Golden Nugget Online Gaming supports the latest browsers. Please download or update your browser to get the best Golden Nugget Online Gaming experience. We recommend using the latest version of these browsers: Google Chrome, Firefox, or Microsoft Edge.

For optimal use of the Casino, please ensure your screen resolution is set to 1024 x 768 or above.

If you are having trouble with the Golden Nugget Online Gaming website follow these steps:

• Check that your pop-up blocker is disabled
• Make sure that you have installed the latest version of your browser
• Remember you have to be logged in
• Check that your firewall is enabled

If you're still having problems, our Customer Support Team may be able to help you further. Contact the Golden Nugget Online Gaming Customer Support Team and be ready to give us as much of the following information as you can:

• Your username
• Operating System
• Error descriptions with a screenshot if possible
• How many times you have encountered this problem
• Do you have a firewall? If yes, which one?  Have you attempted to disable the firewall first?

If you're having problems, Golden Nugget Online Gaming Customer Support can help you further. Contact the Golden Nugget Online Gaming Customer Support Team and be ready to provide as much of the following information as you can: 

1. Your username
2. Operating System
3. Error descriptions with a screenshot if possible
4. How many times you have encountered this problem

Due to location services requirements, Golden Nugget Online Gaming Casino is not available via web on a Mobile Device.  To play Casino on a Mobile Device, you must download the Golden Nugget Online Gaming Casino App.

Note for those on Android:

The Golden Nugget Online Gaming Casino app is available to download from the Google Play Store with a few restrictions.

1. Go to 'Settings'
2. Choose 'Security' (or 'Apps' for some devices)
3. Check the 'Unknown sources' box
4. Download the Golden Nugget Online Gaming Casino app.
5. Once you've installed the app, you can once again disallow 'Unknown sources' in your security settings

If you have any difficulty viewing the pages on our website due to a visual impairment, please contact the Golden Nugget Online Gaming Customer Support Team. We have lots of experience providing guidance for our players on how to optimize their workflow to address visual impairment issues.